Cancellation Policy

At FuelBoxx, we want every order to fuel your performance. This policy explains how cancellations work for purchases made through our online store.

1. Cancelling an Order

If you need to cancel an order, please contact us as soon as possible at info@fuelboxx.com, including your order number and the email address used at checkout.

We will do our best to accommodate cancellation requests made before an order has been processed or dispatched. Once an order has been processed for fulfilment or dispatched, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee that the order can be cancelled.

2. Orders Already Dispatched

Orders that have already been dispatched cannot normally be cancelled. If you no longer want an order, please contact us for guidance on the available options under our Refund Policy.

For food products, any return or refund request remains subject to applicable food safety requirements and our Refund Policy.

3. Refunds for Cancelled Orders

If we approve a cancellation and payment has already been collected, we will arrange a refund to the original payment method where applicable.

Refund processing times may vary depending on your payment provider or financial institution.

For further information about refunds, please refer to our Refund Policy.

4. Changes to an Order

If you need to change an order, including the delivery address or items purchased, contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or has been dispatched.

5. Damaged, Incorrect or Missing Items

If your order arrives damaged, contains incorrect items, or is missing an item, contact us at info@fuelboxx.com with your order number and relevant details. Photographs may be requested to help us assess the issue.

We will review the issue and work with you towards an appropriate resolution under our Refund Policy and applicable consumer protection requirements.

6. Contact Us

For cancellation requests or questions about this policy, contact:

Email: info@fuelboxx.com

Please include your order number so we can assist you as quickly as possible.

This policy should be read alongside our Refund Policy and other applicable store policies.

Nothing in this policy limits any rights you may have under applicable law.